About

The History of IBEX

IBEX’s development stretches back to the late 90’s when Harrison Consulting, Inc. was contracted by the Southwestern Connecticut Agency on Aging to develop a ‘Plan of Care’ and billing system for their state subsidized Elderly Homecare Program. The mandate was simple: create one software application allowing 40 nurses and social workers to coordinate and supervise services provided in the homes of qualified elderly patients, and another software application that would be responsible for A) Billing the State of Connecticut for those services, B) disburse payments to the service providers, and C) satisfy an annual state audit.

Within the first year of rollout, the system was billing system adjudicated the invoices presented by over 120 providers in Fairfield County, CT. (based on scheduled services from the Plan of Care), converted these invoices to medical claims, submitted the claims to E.D.S. (the clearing house for the State of Connecticut) in EDI format, processed ERAs (electronic remittances), disbursed payments to each service provider, and was responsible for managing over $40 million.

After passing decades of state audits, the Elderly Homecare Program was absorbed by the State of Connecticut, but its proven system evolved into IBEX's engine.

The Origin Story

What makes IBEX special is its lead developer, James Souvlis, the founder of Harrison Consulting, Inc. Mr. Souvlis holds a Bachelor's in Physics and a Master's in Computer Information Science. He has also taught graduate-level advanced software engineering at Sacred Heart University. The inspiration behind IBEX came from his father, an OB/GYN and sole practitioner. Having experienced firsthand the extraordinary bureaucracy involved in maintaining a medical practice, James made it his personal goal to alleviate as many of the time-consuming burdens that weigh down sole practitioners as possible