IBEX Pricing

Choosing IBEX

When selecting a new management system for your medical practice, key factors include the vendor’s integrity, transparency, product reliability, pricing, and overall return on investment. Harrison Consulting, Inc. (the developer of IBEX) was incorporated in 1994, a time when most tech companies rarely lasted more than 18 months. As for ROI, IBEX has already delivered a remarkable $652K in additional revenue for our first client during its first five years (January 2018 - December 2022). For more details, check out our Case Study

One-Time Fees

Practice Setup:$155.00/hr.
  • Harrison Consulting will establish ERA (Electronic Remittance Advice) and ETF (Electronic Fund Transfer) contracts between your practice and up to 10 of your in-network and out-of-network insurance carriers.
  • Associating procedure codes authorized for the practice’s taxonomy and importing maximum contract rates for in-network insurance into IBEX.
  • Importing existing patient roster and patient balances into IBEX.
  • Mailbox configuration for [email protected] email
  • Card processing/payment gateway integratation for online and (upon request) card-present terminals
IBEX Desktop Installation: $125.00/hr.
  • Installation of IBEX Desktop and encrypted local database
  • Installation of remote access remote access software for secure remote support.
  • Support for multiple installations (locations)
  • Virus scan and PC health checkup: Windows updates, 'temp' file removal, registry cleanup, etc. (as needed)

Ongoing Fees & Charges

Monthly Subscription: $65/month + Commission
  • Insurance Billing and Remittance Reconciliation

    • Private-pay bill and insurance claim generation in under 20-seconds
    • Unlimited, same-day claims submissions
    • ERAs (electronic remittance advice) are automatically processed, reconciled, and posted to patient accounts
  • PCI & HIPAA compliant Patient Portal
    • Patient Intake allows new patients to self-enroll in your practice (with debit/credit card verification)
    • Patients can maintain their own insurance and personal information
    • Allows Patients to review their statements and bills/claims & insurance remittances
    • Tokenized card information securely facilitates patient one-time payments without entering card information each time
    • Supports "Auto-Pay" (enabled by patient)
    • Includes 5 hours Patient Support
  • HIPAA compliant mailbox
    • 10 Gb of space
    • Send/Receive e-Mails from [email protected]
    • Used by operations to send patients appointment reminders, billing notifications, card approvals/denials, overdue notices,
    • Fully supported by M.S. Outlook Desktop and Mobile
    • e-Mail, Calendar and Contacts support on Androind & iOS devices
  • Automated Backups
    • Accounting Data
    • Scheduled Appointments
    • Patient Notes
    • e-Mails, Calendar, Contacts, Tasks, and Notes
  • SMS services
    • Unlimited SMS messages for patient reminders and Patient Portal 2-Factor-Authentication
    • Incoming SMS messages are forwarded to your mobile
  • Reporting
    • Daily Remittance Summary
    • Detailed Weekly Report detailing Bills, Claims Submitted, Receipts

Support

Client Support: $150/hr
  • Data Recovery
    • Reinstallation of IBEX Desktop
    • Full Accounting Data recovery
    • Full Scheduling Recovery
    • Restoration of All Patient Notes
    • IBEX Hosted E-Mail, Calendar, Contacts, Tasks, and Notes recovery
  • Bookkeeping
    • Reverse, correct, and resubmit posted claims & bills
  • Device Maintenance
    • Reinstallation of software
    • Full Accounting Data recovery
    • Full Scheduling Recovery
    • Restoration of Patient Notes
    • Restoration of e-Mails, Calendar, Contacts, Tasks, and Notes
Patient Portal Support: Free for first 2 hours/month, then $55/hr thereafter
  • Explanation of Remittance Reports (rejection codes)
  • Unlock account (after multiple failed logins)