A Case Study In Doubling Income

Introducing Amy N.

Amy N. is a Manhattan-based psychotherapist who has successfully managed her practice for over 25 years. While her practice was thriving, Amy’s workflow was fragmented across several tools. She used Google Calendar for scheduling, QuickBooks for private-pay billing, OneNote for handwritten patient notes on her tablet, Availity to submit insurance claims, MS Word for creating insurance statements, and OneDrive to share files between her Midtown and Upper West Side offices. While each tool was effective on its own, Amy found herself repeatedly entering the same information across multiple platforms—appointments, insurance billing, patient notes, and statements.

This repetitive data entry, along with correcting errors, resubmitting insurance claims multiple times, and trying to organize her practice, took up a significant amount of time. By the end of each day, Amy spent just as much time managing the administrative side of her practice as she did seeing patients. Worse yet, she had no clear overview of her practice’s financial performance or patient balances.

The Solution - IBEX

In 2017, Amy reached out to Harrison Consulting, Inc. to explore a solution that would streamline her practice and minimize her time spent on data entry. After reviewing various practice management options, we determined that IBEX was the best fit for her needs. It met all her current and future requirements and offered a cost-effective, commission-based model.

Over the following weeks, Amy and Harrison worked together to gather essential information, including procedure codes, billing rates for private-pay patients, and insurance reconciliation. We also facilitated electronic fund transfers (EFT) from Amy’s insurance providers directly to her bank account, including out-of-network insurance claims. By the start of 2018, IBEX was fully implemented and live.

The Success Story

In 2019, after a year of using IBEX, Amy and Harrison compared her gross revenue year over year. In 2017, Amy’s income was $112,000. In 2018, that number nearly doubled to $222,000.

The key to this success? IBEX simplified the practice’s administrative workload, allowing Amy to focus on what mattered most—seeing patients. By entering each piece of patient information only once—appointments, procedures, billing rates, patient notes—and letting Harrison handle the rest (such as claim submissions, balance reminders, remittance processing, online payments, and balance reconciliations), Amy was able to focus almost entirely on patient care. This reduction in administrative time allowed her to more than double her time spent seeing patients.

P.S. In fiscal year 2022, Amy's revenue exceeded $240,000 and has steadily increased ever since.